Which practice helps to build a positive relationship with tenants?

Providing timely responses to maintenance requests is crucial for building a positive relationship with tenants. This practice demonstrates that the property manager values the tenants' needs and well-being, fostering trust and satisfaction in their living conditions. When tenants know they can rely on prompt assistance for any issues that arise, it creates a sense of security and respect, which can lead to tenant retention and a positive community atmosphere.

In contrast, increasing rent annually without justification can lead to dissatisfaction and resentment among tenants. Limiting communication can create a feeling of neglect and make tenants feel unvalued, while only contacting them for payment issues can lead to a relationship based purely on transactions rather than mutual respect and support. Engaging with tenants positively and proactively regarding their concerns, such as maintenance, is essential to keeping the lines of communication open and ensuring a harmonious living environment.